Terms and Conditions
These terms and conditions govern your use of this website - www.HealthyPetNetwork.org and www.HealthyPetNetwork.org/store or any of its sister sites: By using our website, you agree to these terms and conditions in full. If you do not accept or do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website.
The content of this site is protected by copyright law pursuant to American, International, and any other copyright laws. The user is specifically prohibited from modifying, publishing, selling, transmitting, participating in the transfer or sale or reproducing, creating derivative works from, distributing, performing, displaying or in any way exploiting any of the materials on this site with out express written permission from us.
You must not use our website in any manner that is illegal, unlawful, fraudulent or harmful, or in relation with any illegal, unlawful, fraudulent or harmful purpose or activity; or in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
Returns and Shipping on Supplements (US Animal of Vermont)
Merchandise may be returned (if in original unopened condition) within 30 days of purchase date. An authorization number must be obtained before merchandise can be returned. Please call our office at 541-205-0800 to obtain an authoriztion number. Returns must be sent freight prepaid. Customer is liable for original freight charges, whether or not a freight allowance was applied to the original order. All returns after 30 days are subject to a 20% restocking fee. No returns after one year.
Damaged product (concealed or otherwise) is the responsibility of the carriers. If you receive a damaged parcel upon delivery, have the driver note "damaged" on the delivery sheet. Call your UPS office at once so an inspection can be made. Then call our office with your name and invoice number. Should you discover damaged product after opening the parcel, follow the same procedure (hold onto shipping container and damaged product). UPS or Healthy Pet Network cannot be held liable unless this procedure is followed. We will assist your efforts and apply credits appropriately.
All International orders should call 541-205-0800 for shipping quote. Please have your order ready when you call so that we can better assist you. If you decide to process your order without calling for a quote first, your shipping charge will be added later.
Returns and Shipping on all Other Products
We try our best to fill your orders correctly, however we can make a mistake and send you an item you did not order. In this case return it and we will credit your card for the full value of the item PLUS outbound shipping AND return shipping. Wrongly shipped items MUST be returned in their original product package with all documentation in order for proper credit.
If you are disappointed (does not include damage claim) with your purchase for any reason within 30 days of purchase, we will take it back, but YOU will have to pay for return shipping for proper credit. We will credit your original puchase minus the shipping charge. Original product packaging and documentation required and product MUST be in resalable condition. PRODUCTS RETURNED WITHOUT DOCUMENTATION OR IN NON RESALABLE CONDITION WILL NOT BE CREDITED.
If the product is defective, please notify us within 36 hours and return it to us along with the original product packaging and documentation for full credit, including return shipping.
Damage in shipping that is beyond our control cannot be refunded UNLESS you requested insurance on the shipment. Damage in shipping MUST be reported within 36 hours of receipt of order, so we can begin the claims process. KEEP ALL PACKAGING AND PAPERWORK FOR PROCESSING UPS CLAIMS.
UPS includes up to $100 insurance on all shipments (additional insurance can be requested at a charge). Credit for items damaged using UPS will be claimed with UPS. Please notify us of any damage and SAVE everything. We will put in the Claim.
USPS has NO insurance unless you request it. If you did not request insurance and an item is damage, we cannot process a claim. NO refunds on International shipments unless you request Insurance.
Continental USA, Alaska, Hawaii, APO, FPO and International - Handling Charge is $3.99.